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FREE Shipping

Orders being shipped within the contiguous United States qualify for free shipping. Simply click free shipping during checkout and no additional charges will be applied. If you need if faster, simply upgrade to an express shipping option. UPS or USPS shipping carriers are also available if preferred.

Handling Time

Orders placed before 1 PM Pacific Standard Time will be processed and shipped on the same business day. On rare occasion, unforeseen delays or high order volume may require an additional business day to pack orders.

Returns Policy

100% satisfaction is guaranteed, if there is any reason you are unhappy with your purchase, please let us know and we will rectify the situation. You may return your purchase for a refund or an exchange within 30 days of receiving the product. To be eligible for a return, your item must be unused and in the original packaging. 

Please contact customerservice@mitusbrand.com for a return merchant authorization (RMA) number. Send returns to: 

MITUS Returns
9414 Gidley St
Temple City, CA 91780

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you purchased your product from a retail store or a website other than Mitusbrand.com, please go directly to the original place of purchase.

Non-returnable items: Gift cards

There are certain situations where only partial refunds are granted: Any item that is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (when applicable)

Once your return is received and inspected, we will send you an email to notify you of your refund. A credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (when applicable)

Check your bank account if you haven’t received a refund yet.
Contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all these steps. and have not received your refund yet, please contact us at customerservice@mitusbrand.com.

Exchanges (when applicable)

We will replace items if they are defective or damaged.  For all same item exchanges, please send an email to customerservice@mitusbrand.com.

Return Shipping

If the return is an error on our behalf, then we will reimburse the return shipping cost or provide a return shipping label. For all other returns, the customer will be responsible for paying for the shipping costs for returning items. Shipping costs are non-refundable. Depending on location, the delivery time may vary for exchanges. 

If you are shipping an item over $25, you should consider using shipping insurance or a traceable shipping service to guarantee the return will arrive.